Geek Squad New Employee Induction eLearning
Client: Geek Squad
Recap: Due to COVID restrictions in 2020, the 4-day in-person Geek Squad New Employee Induction was unable to be scheduled. We converted the core learning behaviors into 3 self-paced Storyline courses.
Learning Solution: Fully Featured interactive eLearning with video, downloadable Job Aids and transcription.
The Course Included Several Animated Icons Illustrating Important Points
What Tools Did We Use for This Project?
Articulate Storyline
Adobe Premiere Pro
Adobe Photoshop
Adobe Audition
Camtasia
What Skills Did We Use for This Project?
Instructional Design
eLearning Development
Video Recording
Screen Recording
Voice Over
Video Editing
Our Thought Process Behind This Solution
Every Geek Squad Agent goes through a 4-day induction to learn about Geek Squad culture, benefits, and role-specific behaviors (In-Store Services, Field Services, Autotech, Delivery, Home Theater, and Appliances.)
Because of COVID restrictions, this was no longer possible. We created a three-module course.
Module 1 was Who We Are, which explained the history and culture of Geek Squad.
Module 2 was What We Do and explained the different Geek Squad positions.
Module 3 was How We Do It, which went into further technical detail on what each role was expected to do.
The course was full of voice-over recorded facilitation, interactive elements, quizzes, and videos with transcription to make the course as navigable and as self-paced as possible.