TL;DR
Networx sells home improvement leads to contractors at $10 to $100-plus each on its shared plan and $15 to $120-plus on its exclusive plan, by its own help center. Shared leads go to up to four contractors. There is no contract, no setup fee and no membership; you prepay a budget and each lead is deducted. The 4.9-star Trustpilot score on its homepage is 12,938 homeowners rating the contractors Networx sent them, not contractors rating Networx; the contractor reviews live on the BBB page, where the company holds an A+ and the three most recent reviews say "poor leads," "emails returned from a non-existing domain" and "charged my card multiple times." Both are true at once. The math below says Networx works for small-ticket trades at a 25 percent close rate, fails for roofing at the same close rate, and depends on the 14-day credit window more than on the lead price.
Disclosure: Skill Mammoth builds websites and runs local SEO and Google Local Services Ads for contractors, so we sell an alternative to buying leads. We have no arrangement with Networx. Every price and policy here comes from help.networx.com, networx.com, the BBB profile and Trustpilot, all read on October 9, 2026. Where a number is a reader report rather than a Networx figure, it says so.
What Networx is
Networx Systems is an Atlanta lead-generation company founded in 2005 (its homepage says 2004) that connects homeowners who fill in a project form with contractors in 43 categories, from air duct cleaning to wildlife removal. The homepage claims 13 million homeowners served and 10,000-plus contractor partners. It is smaller than Angi and Thumbtack, sells the same product, and publishes more of its pricing model than either, which is the main reason to read this instead of the Thumbtack review: you can see the shape of the deal before the sales call.
How Networx charges, from its own help center
| Term | What Networx says | What it means for you |
|---|---|---|
| Pay Per Lead (shared) price | $10 to $100-plus a lead, varying by category and coverage area | A $58 concrete lead is the worked example in the help center; expect $20 to $40 for handyman and cleaning, $60 to $100-plus for roofing, HVAC and remodels |
| Exclusive Leads price | $15 to $120-plus a lead | Networx phones the homeowner during business hours to verify, then tries a live transfer to you; the lead also arrives by text and email |
| Lead sharing | Shared leads go to "up to 4 contractors in total" | Four pros, one homeowner, and the first to call usually wins; see the math below |
| Contract and fees | No contract, no setup fee, no membership | The commitment is the prepaid budget, not a term |
| Billing | Pre-pay: set a weekly, bi-weekly or monthly budget; leads deduct from it; it renews when the balance drops to one lead's value and the billing date arrives. Post-pay: an activation fee plus a weekly limit, charged on your chosen day | The pre-pay renewal is automatic. Lower the budget before the renewal date or it refills |
| Pausing | 1 to 28 days at a time; reactivate any time | Leads delivered within one hour of pausing are not credit-eligible |
| Direct Calls add-on | Premium placement at the top of Google; post-pay with a weekly budget of $200 to $500, charged per call received (two $50 calls = $100) | This is Networx reselling Google Local Services Ads placement; requires license, insurance, workers comp and a background check |
| Opportunity Leads | Leads outside your categories or area, offered for separate purchase and charged to the card on file, not the prepaid balance | Optional, and the one place a charge can appear outside your budget |
| Verdict | More transparent than Angi (annual membership plus per-lead fees quoted after signup) and about as transparent as Thumbtack (prices shown in-app). The no-contract, no-fee structure is real. The budget auto-renewal and the credit policy are where the money leaks. | |
The credit policy, which is the whole review
Every shared-lead platform's value comes down to one thing: what happens when the lead is bad. Networx publishes its policy, which is more than most do, so here it is.
You can get a credit if the phone number is disconnected or the contact details are false, the job is outside the services or area you signed up for, the lead duplicates one you already received, the person cannot authorize the work (a tenant without the owner's permission), or the person is job hunting rather than buying.
You cannot get a credit if the homeowner already hired someone else, changed their mind, is only comparing prices, if you did not win the job, if you ask more than 14 days after the lead arrived, or if the lead came within one hour of pausing your account. Reviews are final and cannot be appealed.
Read the second list again, because it is the list of what actually happens to shared leads. "Already hired someone else" is what a lead looks like when three other contractors called first. "Only comparing prices" is every homeowner who filled in a form. Neither is creditable. So the credit policy protects you from fake leads and misrouted ones, which is fair, and leaves you fully exposed to the structural problem of a four-way shared lead, which is the product. The reader on Trustpilot who was told to pay back $192 to regain account access is the pre-pay renewal meeting that policy.
The math, per booked job
Cost per lead is the number on the dashboard. Cost per booked job is the number that pays the crew, and the gap is the close rate, which on a four-way shared lead is mostly a function of who calls first. Here is the help center's own $58 concrete lead at the close rates contractors actually report on shared leads.
| Scenario | Lead price | Close rate | Cost per booked job | Works if the job is worth at least |
|---|---|---|---|---|
| Shared concrete lead, you call inside 5 minutes | $58 | 25% | $232 | $2,300 (10% of revenue on marketing) |
| Shared concrete lead, you call that evening | $58 | 10% | $580 | $5,800 |
| Exclusive concrete lead with live transfer | $85 (midpoint of the exclusive band) | 40% | $213 | $2,100 |
| Shared handyman lead | $25 | 25% | $100 | $1,000 |
| Shared roofing lead | $90 | 10% | $900 | $9,000 |
| Google Local Services Ads, roofing, exclusive | $60 to $80 reported | 30% | $200 to $270 | $2,000 to $2,700 |
| Verdict | At a fast-response 25 percent close, Networx shared leads are fine for any job over about $2,000 and excellent for handyman work. At the 10 percent close that slow responders get, only roofing-sized jobs survive, and roofing has a better exclusive option in LSA. The exclusive plan at $15 to $120 is worth the premium in any trade where you can answer a live transfer. See what LSA leads cost by trade. | |||
Spending $500 a month or more on bought leads?
The same budget usually buys an owned source inside six months: a website that ranks in your town, Local Services Ads with the Google Guaranteed badge, and reviews that compound. Fifteen minutes with your lead-cost numbers shows whether the switch pays.
What the reviews say, sorted by who wrote them
Networx has two review profiles that describe two different products, and the homepage cites the flattering one.
Trustpilot, 4.8 from 12,938 reviews, 89 percent five-star. Read a page of them and they are homeowners: "nothing sloppy about this young man," "price was very reasonable," "left the site spotless." They are reviews of the contractor Networx matched, collected through Networx's own review request flow. They are evidence that the matching works for homeowners, which is why Networx keeps getting form fills. They are not evidence of anything a contractor needs to know.
BBB, A+ rating, accredited since August 2022, 21 years in business. The A+ reflects complaint response, and Networx responds. The reviews on the same page are contractors, and the three most recent on October 9 read "Poor leads. Bad customer service," "I have emails that were returned from a non-existing domain, when I tried to email a supposed lead. Out of 15-plus leads," and "They charged my card multiple times without my consent." The first is the shared-lead product, the second is a creditable reason under the policy (false contact details) if reported within 14 days, and the third is almost always the pre-pay budget renewing on schedule, which is in the terms.
The 1-star Trustpilot minority, 3 percent. Mostly contractors: leads that do not answer, pressure to keep the budget running, and the $192 repayment to reinstate an account. Three percent of 12,938 is about 390 reviews, which is a reasonable sample of the contractor experience and reads like the BBB page.
Who should use Networx, by trade
| Trade | Networx fit | Why |
|---|---|---|
| Handyman, cleaning, junk removal, lawn care | Good on shared, with a 5-minute response | $10 to $40 leads against $150 to $600 jobs; the four-way share is survivable at 25 percent |
| Painting, fencing, drywall, gutters | Good on exclusive, acceptable on shared | $40 to $70 leads against $1,500 to $5,000 jobs; the live transfer earns its premium |
| Concrete, flooring, decks | Exclusive only | The $58 example lead at four-way sharing needs a 25 percent close to work; exclusive at 40 percent is the better bet |
| Roofing, HVAC, remodeling, solar | Skip | $80 to $120-plus leads shared four ways close at 10 to 20 percent; LSA sells the same homeowner exclusively with a badge |
| Brand-new business with no reviews | Bridge for 60 to 90 days | No contract and no fee means a cheap demand test while the website and review base are built |
| Verdict | Use shared leads where the job is small and you answer fast. Use exclusive where the job is mid-sized. Use neither for big-ticket trades, where the buying guide and LSA both beat it. | |
Three Networx habits to skip
Leaving the pre-pay budget on auto-renew without a calendar reminder. The budget refills when the balance reaches one lead's value and the billing date comes up. That is the mechanism behind every "charged without consent" review on the BBB page. Set the renewal date in your own calendar and lower the budget two days before if the leads were poor.
Reporting bad leads in a batch at month end. The window is 14 days from the lead, and reviews are final. Report a dead number or a wrong-category lead the day it arrives, from the lead screen, with the reason that matches the policy list.
Buying Direct Calls instead of running Local Services Ads yourself. Direct Calls is placement at the top of Google with a $200 to $500 weekly post-pay budget and per-call charges. That is Google's own LSA product with a reseller in the middle. The licensing, insurance and background check are the same work; do it once in your own Google account and keep the badge and the reviews.
Want leads with your name on them?
We set up Local Services Ads, build the website that ranks in your town, and run the review system that makes both convert. No shared leads, no renewal surprises, and the assets are yours when you stop.
Frequently asked questions
How much do Networx leads cost?
$10 to $100-plus a lead on the shared Pay Per Lead plan and $15 to $120-plus on the Exclusive Leads plan, per Networx's help center, varying by category and coverage area. The help center's worked example is a $58 concrete lead and a $580 prepaid budget for ten of them. Handyman and cleaning sit at the bottom of the band; roofing, HVAC and remodeling at the top.
Is Networx worth it for contractors?
For small and mid-ticket trades that answer leads inside five minutes, yes, as a bridge or a supplement: a $25 handyman lead closed at 25 percent is a $100 job acquisition. For roofing, HVAC, remodeling and solar, no; $80 to $120 leads shared with up to four contractors close at 10 to 20 percent, and Google Local Services Ads sells the same homeowner exclusively for less per booked job.
Are Networx leads exclusive?
Only on the Exclusive Leads plan ($15 to $120-plus), where Networx phones the homeowner during business hours to verify the request and attempts a live transfer to you. On the standard Pay Per Lead plan each lead goes to up to four contractors in total, delivered by text and email at the same time.
Does Networx have a contract or membership fee?
No. Networx's help center says it requires no contract and charges no setup fee. You set a weekly, bi-weekly or monthly prepaid budget, leads are deducted from it, and the budget renews automatically when the balance drops to about one lead's value and the billing date arrives. A post-pay option carries an activation fee and a weekly limit instead.
Can you get a refund for bad Networx leads?
You can request a credit within 14 days for a disconnected number or false contact details, a job outside your services or area, a duplicate, someone who cannot authorize the work, or a job seeker. You cannot get credit because the homeowner hired someone else, changed their mind, was only comparing prices, or because you lost the job. Decisions are final.
Is Networx legit?
Yes. It is a 21-year-old Atlanta company, BBB accredited with an A+ rating, with a published credit policy and no-contract terms. The complaints on its BBB page are about the shared-lead product and the automatic budget renewal, not about fraud. The 4.8 Trustpilot score is homeowner reviews of the contractors Networx matched, which is a different question from whether the leads are worth buying.