ChatGPTTL;DR
- Workiz rates 4.4 across 218 reviews on Software Advice (the Capterra pool), 4.57 across 2,198 App Store ratings, 2.7 on Google Play, 2.0 across 127 reviews on Trustpilot, and F at the BBB with 21 complaints in three years, all read October 31, 2026.
- Reviewers like the short learning curve, the built-in phone system and the "On My Way" texts and automations. The one-star reviews since 2024 are almost all about annual contracts, price increases and the phone service.
- Pricing is request-only on Standard, Pro and Ultimate, with Genius Phone, Genius Answering and Genius Marketing sold separately. The free Lite tier was retired in 2025 and 2026.
- The 2.7 on Google Play comes from the Android app freezing in the field and from updates reviewers did not want.
- Pick it for a locksmith, appliance repair, garage door or junk removal crew of 2 to 10 that wants phones and dispatch in one tool. Pick Housecall Pro or Jobber if you want a published price and a monthly term.
- Whatever you buy, get the contract term and cancellation window in writing before the onboarding payment.
Workiz was founded in 2015 by two San Diego locksmiths, Idan Kadosh and Erez Marom, as Send A Job, and the locksmith and appliance-repair roots still show in who reviews it. It has raised more than $60 million, the last round a $40 million Series C in November 2021, runs about 150 employees, and its website says more than 120,000 service pros use it (the Google Play listing says 32,434). This post is what the reviews say, platform by platform, with the complaints named and dated, the pricing as the page prints it today, and who should buy something else. We wrote the Workiz pricing guide and the field service software comparison, and we build websites and marketing for the trades at Skill Mammoth, so we see which tool a crew runs every week. We do not sell Workiz or take a fee from anyone on this page.
What the ratings actually say
| Platform | Rating | Reviews | What that crowd is rating |
|---|---|---|---|
| Software Advice (the Capterra and GetApp pool) | 4.4 | 218 | The software, by owners and office staff; 149 five star, 17 at one or two star |
| Apple App Store | 4.57 | 2,198 | The iOS app, version 4.257 released October 26, 2026 |
| Google Play | 2.7 | 426 | The Android app in the field, updated October 28, 2026 |
| Trustpilot | 2.0 | 127 | The relationship: 64 five star, 43 one star, and 14 of the 20 newest are one star |
| BBB | F, not accredited | 21 complaints in 3 years, 20 customer reviews at 2.4 | Billing, contracts and number port-outs; 9 complaints unanswered |
| G2 | Not readable | 231 to 247 per search snippets | G2 blocks fetches and the snippet counts disagree, so no number is printed here |
| Verdict | The product reviews are fine, the iOS app is fine, and everything that touches money, contracts or the phone line is where the one-star reviews live. | ||
Two notes on the numbers. Capterra, Software Advice and GetApp are one Gartner review pool, so the 4.4 is one dataset, not three. And the Trustpilot profile is quiet on the vendor's side: Workiz has not replied to any review since January 28, 2026, through 16 new reviews in the last twelve months, most of them one star.
What reviewers like
The learning curve, first. "Workiz is really simple to use and the learning curve is not very long," wrote Louis A. F., a construction company of two to ten people, on Software Advice in July 2025. Omer Mor Yosef, a Seattle contractor, on Trustpilot in October 2025: "Very user-friendly and my technicians love it." Yasmin Carim, who compared several locksmith tools in 2020, called it "by far the easiest to use" and says the QuickBooks Online integration "went smoothly."
Second, the all-in-one pitch lands with the people it was built for. Ariel Z., a two-to-ten-person security company, chose it over Housecall Pro because "Workiz had a phone system built in and would keep everything in house." Quandra T., a construction company of 11 to 50, three stars, still credits the phone service plus CRM "which include automations." Third, invoicing and getting paid: "Invoicing customers is very easy and can be sent via email and SMS texting," says Louis A. F., and a junk removal owner in Ontario, Mr. Junk, on Trustpilot in 2023: "really easy payments for our customers." Fourth, the automations customers notice. April D., a cleaning company, in 2020: any of her workers "can send an 'On My Way' text message to the customer all thru the Mobile App." Skylar T.: "Our customers love the reminders and notifications." Henry Rodriguez in March 2025 says the automations "save us hours of manual work."
Fifth, support, when a named person picks it up. "Joanie at Workiz completely understood my request and committed to researching and getting back to me," wrote Cynthia on Trustpilot on October 27, 2026. Dawn F., an automotive shop, says chat "ALWAYS answered my chat messages in a timely and efficient manner." Seven of the ten BBB customer reviews shown are five stars about support, two of them word for word identical, which is worth knowing when you weigh that 2.4.
What reviewers complain about
Annual contracts and cancellation, first and by a wide margin since 2025. "ONCE YOU SUBSCRIBE ITS IMPOSSIBLE TO DOWNGRADE OR CANCEL," wrote Top Notch Roofing on Trustpilot in January 2026. Ashley Brooks, February 2025, on a $300 a month plan: "They lock customers into annual contracts without clear disclosure, burying this crucial information in the fine print." Workiz replied that annual terms are in its Terms and Conditions, and the same complaint sits in the BBB file as unanswered. Frederick Tolerico, May 2026: "They then roped me into a year long contract(wasn't presented that way) for a terrible terrible AI answering service." Justin L., on Software Advice, three stars: "They still charged me $3000+ for the yearly plan." Kevin Ivers on Google Play, the review 12 people found helpful: "You also have to agree to a 1 year contract."
Price increases and add-ons, second. Sines Heating and Cooling, an HVAC company, in November 2022: "I then received an email stating that my pricing would double per month with the same reduced features." Justin Rutley in Canada, August 2026: "Instead they doubled the price and built the functionality they sold us on. This requires another $10k per year to access." Kevin Ivers again: "Everytime a new feature is released they add a price tag to it." The free Lite tier is the sharpest version of this. Gabriel Spaulding, June 2026, on Google Play: "after a year of use they are discontinuing that version," opening with "housecall pro is half the price and better." Ryan Boswell says his two-year Lite account "vanished" when it ended.
The phone system, third, which matters because the phone system is the reason people buy Workiz. Jesus Santos, May 2025: "we dealt with calls coming in where we would hear hold music, but no one was on the other end," and he "called Workiz support 71 times before finally getting through." Chris Steckler, January 2026, on four business numbers: "my experience trying to port out my business phone numbers has been extremely frustrating and unresolved for over three months." A BBB complaint from the same month covers port-outs and was answered. Kyle Miller, with 500 business cards already printed: calls were not going through, and he was "told that phone calls aren't part of the lite version." Quandra T. notes the phone service "is only web based" and has had several dysfunctions.
Support turnover, fourth. Derrick D., one star on Software Advice in March 2025, under the title "USE ANY OTHER CRM": "The sales guys and onboarding guy where great. Then they disappeared." Jesus Santos was assigned "roughly six different account managers." Vlad Bagatov, an appliance repair company in Canada, in July 2024: "Our online booking form has been malfunctioning for over 72 hours, causing us to lose 50% of our traffic." Fifth, the Android app. "It hangs in the field even with 4 5g bars" (Kevin Ivers). "Mobile app was extremely buggy, barely useable" (Liz B., a plumbing company, 2023). GNS, September 2024: "Downtime is a Monthly thing." Sixth, money. Dawson Holmberg, May 2024: "We experienced extensive QuickBooks sync issues that skewed our financial reporting." Two BBB complaints in March 2026 are about held Workiz Pay payouts, one resolved. And seventh, onboarding. Julie N., 2022: "they billed us $800 and then told us many of the things they had said it could do, it could not." Teresa Kerekes, May 2026: the onboarding team "emailed every client we have ever had in the history of the company requesting a review for every job ever performed."
One thing no reviewer complains about: the dispatch board and scheduler. Scheduling only appears on the praise side. The product works. The business around it is what the one-star reviews are rating.
Pricing, as the page prints it
On October 31, 2026 the pricing page prints no dollar figure. Three plans, Standard, Pro and Ultimate (marked most popular), each with a Request Pricing button. Genius Phone, Genius Answering, Genius Marketing and the card readers are "sold separately" with no price. There is a 7-day free trial with no card, and a "save $400+" line for annual billing with no base to save from. The Lite tier is gone from the page. One contradiction worth asking sales about: the FAQ says a built-in phone system comes with every plan while the plan table marks Genius Phone as sold separately. The third-party figures in our pricing guide, roughly $225 to $325 a month for five users with extra seats at $55 to $65 and Genius Answering around $200, come from reviewers and quotes, not the vendor, and the reviews above say the number moves at renewal.
Not sure the software is your bottleneck?
Send us your website. The free 10-minute audit shows what your site captures, what it drops before a lead ever reaches the CRM, and whether the tool is the problem, within 48 hours.
Who Workiz is right for
Locksmith, appliance repair, garage door, junk removal and small HVAC or plumbing companies of two to ten people who want the phone line, dispatch, invoicing and the customer texts in one tool and are prepared to run the field side on iPhones. Those are the trades Workiz features on its own site, and they are the trades the five-star reviews come from. A company with a dedicated office person who can own the setup and the number porting gets the most from it. The reviews that like it tend to be the ones who stayed on a monthly term, kept their numbers portable and treated the AI answering add-on as a trial.
Who should pick something else
Three groups. Android-first crews, because the 2.7 on Google Play is the field experience, not the office one. Anyone who needs a published price and a monthly term to budget, because Workiz gives neither on its page while Housecall Pro prints $59, $149 and $299 a month and Jobber prints $29 to $399; both are reviewed in the HVAC CRM comparison and the Housecall Pro alternatives guide. And anyone whose business runs on the phone line, which is most of the trades. Port your numbers to a carrier you control before you sign, and keep them there.
Workiz versus the alternatives, quickly
| Alternative | How reviewers bring it up | Published price | Better fit when |
|---|---|---|---|
| Housecall Pro | Named most often, usually as "half the price and better" by people leaving | $59, $149, $299 a month on annual billing | Crews of one to eight that want a printed price and a review engine |
| Jobber | Named as the seat-price comparison | From $29 a month, Plus at $399 | Solo operators and crews under five; the better mobile app |
| ServiceTitan | Named as where companies go when they outgrow it | Quote only | Ten trucks and up, with a budget for it |
| FieldEdge | Named by HVAC reviewers | Quote only | HVAC companies that want flat-rate pricebooks built in |
| Verdict | Workiz for the phone-and-dispatch combo in its home trades, on a monthly term. Housecall Pro or Jobber for everyone who wants a price before the call. | ||
The verdict
The software earns its 4.4. The company earns its 2.0 and its F. If you buy Workiz, buy it monthly, keep your phone numbers on a carrier you control, get the cancellation window and any add-on prices in writing before the onboarding invoice, and run a 30-day trial of Genius Answering before committing to it. Do that and the product reviews say a small crew will be happy with the dispatch and the texts. Sign an annual contract on the strength of the demo and the Trustpilot page is full of people who did.
Frequently asked questions
Is Workiz any good?
The product, yes, for small crews in locksmith, appliance repair, garage door, junk removal and the smaller HVAC and plumbing companies. It rates 4.4 across 218 reviews on Software Advice and 4.57 across 2,198 App Store ratings, with ease of use, the built-in phone system and the automated customer texts most praised. The business side rates far lower: 2.0 on Trustpilot and F at the BBB, on contracts, price increases and phone service.
Why does Workiz have an F rating at the BBB?
The BBB file, opened in October 2020, shows 21 complaints in three years with 9 unanswered, and the business is not accredited. The complaints are about annual contract terms, cancellation, held payouts and phone number port-outs. Unanswered complaints are what drive a BBB letter grade down.
How much does Workiz cost?
The vendor prints no price; Standard, Pro and Ultimate are all Request Pricing as of October 31, 2026, and Genius Phone, Genius Answering and Genius Marketing are sold separately. Reviewers and quotes put a five-user setup at roughly $225 to $325 a month, extra seats at $55 to $65, and the AI answering add-on near $200. There is a 7-day free trial with no card.
Does Workiz lock you into a contract?
Many reviewers say yes. The most frequent one-star theme on Trustpilot and the BBB since 2025 is an annual term that reviewers say was not presented clearly, with cancellation hidden and refunds refused. Workiz's reply on Trustpilot is that the annual terms are in its Terms and Conditions. Get the term in writing before paying for onboarding.
Is Workiz better than Housecall Pro?
For a locksmith or appliance repair company that wants the phone line inside the CRM, Workiz has the edge. For almost everyone else, Housecall Pro prints its prices ($59 to $299 a month), has the better Android app and the review engine, and is the tool Workiz reviewers most often say they moved to.
What happened to the free Workiz Lite plan?
It was retired through 2025 and 2026. Reviewers on Google Play and Trustpilot describe their Lite accounts ending after a year or more of use, and the pricing page no longer lists it. Workiz now offers a 7-day free trial instead.